Delivery & Shipping Information

Here's Some Info About Our Deliveries:

We ship nationally, throughout the entire UK. Our shipping costs for various regions around the UK may vary – we’ll explain below!

We process orders ASAP! We try to go as quick as we can, so we normally process orders within 1 – 2 business days, however we are unable to ship or deliver during weekends and holidays. We’ll keep you updated by email & through your account. If we have lots of orders, we may have delays – but we try our hardest not to! In certain conditions, we may delay an order due to stock levels or times an order is dispatched (e.g. an order containing chilled items that is ordered on Friday will be held back until Monday due to the items being perishable and not able to be delivered over the weekend). Please note, the order processing times do not include shipping, which is down to Parcelforce's delivery schedule

See below table for more info!

Shipment Method

Estimated Delivery

Shipment Cost

Parcelforce Local

1 - 2 Business Days

£4.88 *

Free Delivery

1 - 2 Business Days

£0 (Order over £60 and below 30kg) - Please note if order contains temperature sensitive items, £5 surcharge will be added. Surcharges will remain in place for areas outside of UK Mainland area

Click & Collect

From Same Day (Southampton Pickup Only)

Free

*Click on Shipment Surcharges for more info

We currently use Parcelforce Local, who offer fast and efficient services across the entirety of the UK!

Once your order has left our warehouse, you will be contacted by Parcelforce Local, who will give you more information. Once an order has left our warehouse, the courier should be contacted as we are unable to manage the order at this point.

Please make sure all of your shipping address & contact numbers are correct, as Parcelforce use this info to make your delivery. If this needs changing, please contact us ASAP as once it has left our warehouse, we can’t change it.

We take every effort to ensure products arrive to you safely. If your order arrives damaged, please photograph and send us a copy, and we will be able to assist. Please save all packaging materials and damaged goods before filing a claim. Please see more info about our policies on refunds and returns by clicking here .

Our carriers do send regular updates via text / phone. If you have not received your order, first check with the carrier. Occasionally parcels may be delivered to alternative “pick-up-shops”, which you will be notified of. Should an item be lost, please communicate with the carrier to resolve these issues.

Please see below table

Surcharge

Conditions

Cost

Additional Weight

Greater than 19kg less than 39kg

+ £1.96

 

Shipment over 39kg less than 58kg

+ £5.67

 

Shipment greater than 58kg

 

Chilled / Frozen handling

The order contains perishable temperature controlled items

+ £5

Scottish Islands / Highlands

 Scottish Island / Highland addresses

+£11

Channel Island, Isle of Man, Scilly Shipping

 Channel Island, Isle of Man, Scilly addresses

+£11

Republic Of Ireland

Republic Of Ireland addresses

+£8

Northern Ireland

Northern Ireland addresses

+£11

Isle Of Wight

Isle Of Wight addresses

+ £6

We are now offering Frozen items on our website! This is still in the trial stages and we will beginning to add our full range of products as soon as we can. If there is something inparticular that you would like, send us and email at ' hello@yaubros.co.uk ' and we will do our best to get this sorted for you! To read more about Fresh and Frozen items including how this affects your order, as well as any extra costs please click here to read our full Terms and Conditions.

Please note we are unable to offer free shipping outside of UK mainland areas at this time. This includes Scottish Highlands / Islands, Northern Ireland, Republic of Ireland, and British Isles. We are looking to improve our offering. Customers in areas outside of the UK mainland area will have a surcharge (as listed above) applied to the order, this is due to the increased cost for us to ship the items to these places